Returns, cancellation and applicable withdrawal rights

Before payment and first access

Cancelling Checkout before confirmed payment does not activate access. Any authorisation hold follows bank/provider rules. For payment matters, use the channel identified in Checkout; the product operator remains responsible for delivery and support.

Voluntary seven-day guarantee

Request within seven calendar days of confirmed payment, providing order ID and purchase email. The assessment/report must not be completed; no pack file must have been downloaded. No reason is required. For the first Workspace payment, no product, evidence or additional member must have been created. A full refund revokes access; abuse and already-refunded orders are excluded.

Workspace cancellation

An organisation administrator can manage renewal through the protected Stripe portal under plan/billing or contact the relevant support channel. Cancel before trial end to stop subsequent charges. Cancellation after a paid period starts stops future renewal, not automatic pro-rata refund. Access normally remains through the paid period subject to applicable entitlement. Monthly and annual cycles remain distinct.

Withdrawal where applicable

Business targeting does not exclude mandatory protections of eligible natural-person customers. Where applicable, distance-contract withdrawal generally has a 14-day period. Loss of the right for one-off digital content depends on all statutory conditions, including prior express consent, acknowledgement and required confirmation. Workspace is a continuous digital service; activation or starting a trial alone is not treated as loss of withdrawal rights for one-off content. Applicable proportionate-payment or full-performance rules require their statutory conditions.

Non-delivery, duplicate payment or non-conformity

Duplicate charges can be refunded. Report missing access; if not promptly restored or supplied within an agreed additional period, request a full refund. Non-conforming digital delivery is first remedied within a reasonable time without charge; reduction/refund rights apply where legally available. These rights are not replaced by a readiness score or template disclaimer.

How to contact support

Send order ID and purchase email to the configured operator. Do not send card numbers, vulnerability details, SBOMs, incident data or confidential evidence. Complaints receive a response no later than 14 days under the existing policy; voluntary-guarantee eligibility is checked against recorded completion/download/use state.

Refund timing and method

For a valid statutory withdrawal, refund is made without undue delay and no later than 14 days from receiving the notice. Refunds use the original method unless another free method is expressly agreed, including collected tax where applicable. Bank/provider posting times can vary; no additional refund fee is charged. Mandatory protections in the customer's applicable jurisdiction remain preserved.

Configured product operator

Bartosz Kowalczyk · ul. Gieysztora 4/161, 02-999 Warszawa · kontakt@cracompliance.pl

Next steps

Official sources and review context

Regulation (EU) 2024/2847 · European Commission · ENISA SRP

CRA-I18N-LEGAL-2026-10-15-REVIEW-1